Reserve Your Adventure
BOOK YOUR EXPEDITION
Three quick steps. We'll confirm availability within 24 hours.
- 1
- 2
- 3
Forms & Resources
Required forms before your expedition
Please download, complete, and bring these signed forms on arrival. The medical certificate must be signed by a licensed physician.
Refund & Cancellation Policy
Cancellation terms & refund schedule
The following terms apply to all bookings with Mountains Wayward. Please read carefully before confirming your reservation. By proceeding with payment you agree to these terms.
Booking & Deposit
All bookings require a non-refundable deposit at the time of reservation. This deposit secures the Participant's booking and shall not be refunded under any circumstances.
Cancellation by Participant
If a Participant cancels their booking, the following charges shall apply (calculated from the start date of the Activity).
- Refund minus deposit
More than 60 days before the Activity
Non-refundable deposit is deducted; balance refunded.
- 50% cancellation fee
60 – 30 days before the Activity
50% of the total cost is retained.
- 75% cancellation fee
30 – 20 days before the Activity
75% of the total cost is retained.
- 100% — no refund
20 days or less before the Activity
Full cost is retained.
No refund cases
No refund shall be provided in the following cases:
Medical or personal emergencies
In case of illness, injury, or personal emergencies before or during the Activity:
- No refund shall be guaranteed.
- Any medical, evacuation, or related expenses shall be borne solely by the Participant.
- At the sole discretion of Mountains Wayward, a credit note or adjustment for a future Activity may be offered.
Cancellation by organizer
If an Activity is cancelled by Mountains Wayward due to weather conditions, safety concerns, or operational reasons:
- A rescheduled date shall be offered.
- If the Participant is unable to join the rescheduled date, a full refund (including deposit) shall be provided.
Force majeure
In the event of any circumstances beyond control — including weather conditions, natural disasters, government restrictions, road closures, or strikes, whether occurring before or during the Activity — Mountains Wayward shall not be liable for any cancellation, delay, or modification.
In such cases, no refund shall be guaranteed. Rescheduling or credit may be offered at the sole discretion of Mountains Wayward.
No liability for indirect expenses
Mountains Wayward shall not be liable for any indirect, incidental, or consequential losses or expenses, including but not limited to:
- Flight tickets, train or bus bookings
- Accommodation
- Any other travel or personal arrangements
Participants are advised to make such arrangements at their own risk.
Rescheduling by participant
Requests for rescheduling must be made in advance and are subject to availability and approval. Additional charges may apply.
Transfer of booking
A Participant may request to transfer their booking to another individual or to a future Activity, subject to prior approval and availability. Requests must be made within a reasonable time before the Activity. Mountains Wayward reserves the right to accept or reject such requests at its sole discretion. Any additional costs or differences in pricing shall be borne by the Participant.
Communication of cancellation
All cancellation or rescheduling requests must be communicated in writing via email or official communication channels (such as WhatsApp). Requests shall be considered effective only upon confirmation by Mountains Wayward.
Refund processing
Any applicable refunds shall be processed within 7 – 14 working days and through the original mode of payment, subject to applicable deductions (if any).
This page is a summary of the official policy provided for convenience. In case of any conflict between this page and the signed agreement or the official Refund & Cancellation Policy PDF, the signed document and the PDF shall prevail.